Koronavilkku

Contact information

Do you need help to use Koronavilkku?

App users

The Koronavilkku.fi website has the most important information about the app and how to deploy it. The website also includes a video which describes in detail how to download and deploy the app. We recommend that in the first instance you turn to friends and family for help with downloading the app.

The national coronavirus hotline provides advice on deployment of the Koronavilkku app on 0295 535 535. The hot line is open 8-21 on weekdays and 9-15 on Saturdays. In addition to the telephone hotline, help is also available through chat and text messages. The chat window is in use at https://valtioneuvosto.fi/en/information-on-coronavirus/telephone-and-chat, where customer service people will answer questions. You can send questions by text message to 050 902 0163. The text message service is intended for persons who, for example because of hearing impairment or some other reason, are unable to speak by phone. Calls and SMS are only charged the local network, mobile call or SMS fee according to the operator’s phone plan. Some phone plans include the calls to numbers starting with 029. The service itself is free.

As well as the telephone hotline, Finnish telecom operators DNA, Elisa and Telia can provide help to deploy the app. Ask for advice through your operator’s online contact channels, customer service and in stores.

Health services do not provide these services. If you have a question about coronavirus infection, please contact your healthcare provider.

Social and healthcare professionals

Regarding the social and healthcare professional interface, more information can be found at  https://digifinland.fi/koronavilkku-kayttoonoton-kasikirja/. Professionals can send questions to info@digifinland.fi

Media representatives

Media contacts info@thl.fi

Feedback

You can give feedback on Koronavilkku app by email at koronavilkku@thl.fi. Please note, that specific requests or questions regarding the use of the application will not be forwarded through this channel.

The app has been launched by the Finnish Institute for Health and Welfare. www.thl.fi